Don't Fight with Angry Customers

I want to speak today about angry customers and customer service. I've watched social media change the platform as to how certain companies deal with upset customers. Now, you will not please all of the people all of the time. You may even come across customers who are not happy no matter what you do or how much you do for them. But, if you do come across an angry customer on social media know that fighting with them in public is going to backfire on you.

So, how do you deal with an angry customer on social media? First, don't ever right with them. Next, respond in a short and concise manner. Invite the person to email or call you directly so you can further investigate the matter. Don't apologize for anything right away. Instead, focus on being empathetic and address the concern by stating you will investigate the matter. You also have to actually investigate the matter. If your company did something wrong, or not up to par, then you do need to apologize and make it right. Also, if your discover your company didn't do anything wrong, don't state that to the customer. Instead, explain how they could have misunderstood the action and that your company will work to inform customers better.

Make sure you also always draft a response and wait a few hours, if not a day, before responding. You have to make sure your response isn't vile or liable, too. There is no real way to predict every situation from upset customers, but if you use these guidelines to address social media complaints then your company (and its brand) will be better off.

Until Monday,

Twyla N. Garrett

Business Opportunities for 2013!

People are constantly asking me what the latest, greatest business will be. This question rises in popularity during the first quarter of each and every year. The truth about investing in a business is that you should invest in something you love. But, if you are looking to diversify your portfolio (and congrats on making it!) then my suggestions for the best business opportunities in 2013 are listed below.

First, start with the organic foods market. Americans spent over 59 million dollars last year on organic products. This number is expected to double in 2013. So, if you can, invest in organics!

Consider a bike store. If you invest in a bike store, chances are you will see a return within two years. Last year there were over 2.44 billion bicycling outings scheduled in our country. And, mountain bikes (racing bikes, too) are not cheap. The average cost is around six hundred dollars. You do the math! Cycling is still growing, making this activity a great investment opportunity.

My last recommendation will be in pet farewell products and services. it sounds morbid, but great products are still needed to help pet owners say their final goodbyes to their furry friends. In fact, cemeteries for pets in the U.S. brought in $52.87 billion in 2012. This does not include all the figures for memorial plaques, wind chimes, and more. If someone approaches you with this opportunities, don't laugh. This industry rakes in serious money.

So, if you have the chance to invest in any of these markets- consider it. Do your research and speak with the right attorney.

Twyla