Friday, April 24, 2015

Trusting in Business

There are few things in life that are true deal breakers. In business, we tend to get easily offended or we think a service we buy will excuse us from hard work. The truth is, there are three basic deal breakers in business. Everything else can be managed, worked through, or altered.

So, what are they?

1. Lying. Flat out lying. While you may think everyone in business fibs (which is terrible), usually- this isn’t true. If you have a partner, client, or employee who you know lies to you… get rid of them right away. They will put your company in jeopardy at some point.

2. Breach of contract. If you client or business partner breaches a contract, don’t allow this to continue on. Have an uncomfortable conversation first and try to set it right. If you can’t resolve the issue, talk to your legal team about other options.

3. Double-talking. It is very easy to find out when someone is talking negative about you. Why? It spreads within circles. If a client or employee or business partner is saying negative things about you, they don’t need to be affiliated with you. The level of trust is gone. Period.

Until Monday,

Twyla N. Garrett

Thursday, April 23, 2015

Helping Clients Truly Understand.....

Clients new to the area you service or provide products for are often the most difficult. I say this in a positive way.They haven't learned the power of your brand yet, so it is understandable when they have trust issues in what we, as professionals people, actually do. Some new clients want the world immediately and without any real time or significant financial investment. Sadly, if you don't deliver- the trust they don't already have with you turns into resentment and more distrust.

There are ways to help build trust among new clients. In fact, below are three ways you can help promote trust between yourself and another party. I’ve tried and tested all of these steps and they do work!

1. Eliminate the cell phone check at a meeting. No one can trust another person who isn’t present at a meeting. If you are going to lunch or a meeting with someone, leave the cell phone in the car. I’m serious. If you have someone’s attention for a whole hour without showing them there is something better on the end of your phone- you will easily gain their trust.

2. Truly listen. This is hard for many people to do as we all want to share experiences and speak about ourselves. Listening and then repeating what we hear to others is a cue that we are trustworthy because we are interested. Paraphrase what you heard at any meeting back to the key people involved to ensure that you are a listener and you are willing to communicate. This practice builds trust!

3. Close the door. Yes, close the door for every meeting you have with a person if you have an office. This shows that you are putting them first and setting the outside world apart. I even like to say “I know this meeting isn’t going to address confidential information but I like to keep my conversations private. It helps me confide in important people, like yourself, should a situation arise.”

Learning to trust and learning to be trustworthy are two different things. As a business owner, you have to be trustworthy in a world that doesn’t reflect this message. Start implementing the three tips above and you will be on your way.

Twyla Garrett, IME
"The Federal Business Lady!"

Wednesday, April 22, 2015

Powerful Lessons I’ve Learned

“Waiting is painful. Forgetting is painful. But not knowing which to do is the worst kind of suffering.” Paulo Coelho

Below are a few powerful lessons I've learned. I want to share them tonight so you have a few tools to help you better your ability to compete within business.

Here we go;

Before you create anything in business ask yourself these two questions: “What problem am I solving for my ideal client/how am I being of service?” and “how does this lead to making money?”

Brain storming is vital for success. When you release all of the ideas in your brain and get them down onto paper you can start to strategize and organize. You can put the pieces of the puzzle together and eliminate the ideas that don’t serve you.

Just because you CAN do something doesn’t mean you have to. You are great at many things but that doesn’t mean you have to do all of them at once. Take that one step further… just because you started out doing one thing and became known for that one thing doesn’t mean you have to continue to do it if it no longer thrills and excites you. Let it go.

Community is critical. There is nothing more comforting than sitting in a room with like-minded people who are taking a risk and opening up about their fears, insecurities and limiting beliefs. It’s not easy to speak your truth but once you release it, you can move past it.

Mentoring is invaluable. I truly believe that the fastest way to success is through mentoring. There are things experience can teach you through the lessons and insights shared by those who have been there and done that.

The only way to grow is to take risks. The surefire way to stay exactly where you are is to do exactly the same thing you are doing right now. It’s a choice. Choose wisely.

Until next time,

Twyla N. Garrett

Tuesday, April 21, 2015

How to Rule the World!

I recently overheard a woman talking about how she could rule the world if she only knew how to feel more energetic. Huh? Ruling the world shouldn’t be a goal. Ruling YOUR world should! I always say that everyone is capable of anything- you just have to try!

You can rule your world if you do the following;

1. Know that you can’t control everything. You can, however, control how your respond.

2. Know that you have to have an exit plan. Things happen.

3. Understand that you have to fail before you can rule. As long as you get back up and seek to better yourself, you can take control over your destiny.

Don’t spend time wishing for things to happen or making excuses as to why they are not. You can be better. You can rule your own world.

Until tomorrow,

Twyla N. Garrett

Monday, April 20, 2015

Making God A Business Guide

As a woman, who runs a business revolving around Homeland Security, it is important for me to be reminded of the presence of God in my daily life. With any business that I run the bottom line isn't about money, it is about helping others.

Sure, like anyone, I like to get paid. But is that enough? And how much is enough? With the money I make in any of my businesses I have always tried to give back through employment and/or community programs. And, I am convinced that giving back and involving God, or your higher power, is the key to success.

I believe God provides everyone with a special gift, mine was ambition. I came from a place of hell before arriving in a place of heaven. I know it is hard to devote 100% of yourself to your business and also be deeply involved with a gospel community. Serve God by serving others. Bring God into your business by helping others through promotion, fair wage, employment, community donations and more. You will see your business prosper and inspire others to explore their gifts too.

Until tomorrow,

Twyla N. Garrett

Friday, April 17, 2015

Do Your Customers Feel Cheated?

It happens. We get busy with how to run the business, growing a business, developing our brand, etc. that we forget why we are in business- our customers. I'm listing three ways to tell if you've lost sight of your customers' needs and are cheating them- even without meaning to do so. If so, ask yourself what you can do to correct the situation at hand.

1. You half-ass tasks. Sorry to be so blunt, but it is true. If you perform at your highest level upon first signing a client, but months or years later you could care less if the product/service is amazing or of quality then you've lost focused and are denying your customer what he or she is entitled to.

2. You believe the customer is always right. Um, no. The customer may think he or she is always right, but they're not. You wouldn't sell a standard kitchen oven to someone who wanted to open a bakery would you? No, of course not. If you see a client making a mistake and you don't step in- you're failing that customer.

3. You avoid the evil client. If you ditch a client because he or she is too demanding than you might not be up for the challenge of expansion. Try your best to handle evil clients and resolve inner-conflicts before giving this type of customer the boot.

Dealing with customers isn't always easy. You are not going to have easy clients in life. There will be difficult clients and situations. Remember these three tips and make sure the problem isn't you.

Until Monday,

Twyla N. Garrett

Wednesday, April 15, 2015

Staying Safe, Advice from an Homeland Security expert

I want to talk today about three easy ways to keep your family safe during a terrorist attack. During an attack, people will panic. Providing a long list of "to dos" sometimes can be counterproductive because we, naturally, panic. So, I broke down three easy-to-remember things to help keep your family safe during an attack.

1. Be aware of your emergency exists. If you start this today, it will be second nature to you. Every single time you walk into a business, amusement park, etc. with your family (and yourself), point out the emergency exits to your family members and then note the ER meeting place. It seems simple, but this is the best thing you can do to save a life during an attack.

2. Know how to handle minor and major medical issues. How? Take a CPR course and a first-aide course. Refresh the course knowledge every year. The information learned will be on automatized recall during a true emergency.

3. Find a police man or EMT and ask where you should go. Don't just head to the ER meeting spot and stay there. Once you collect your family members, ask what the plan is next. Find the closest first-responder and ask where the safest place to move to is.

I hope this information helps you make smart decisions when it comes to keeping your family safe during a terrorist attack, hopefully-however- you will not have to use it!

Twyla N. Garrett

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