Powerful Emails

I want to talk about writing powerful emails today. I touched briefly on this early in the year, but today I want to get to a bit deeper on how to respond to client emails.

First, never ignore an email. If you don't have time to respond to the questions or concerns, reply with "I've received your email. I will address this shortly, but I want you to know that I am aware of it and I will address it."

If you are responding to a client or potential client's email, read it twice before you send it. You don't want to send an email filled with typos or a tone that can be misinterpreted. Speaking of tone, unless you are friends with the person to whom the email is being sent to- leave emotions out of it. If a client or coworker has made you upset, walk away from the email. Again, reply with "I've received your email. I will address this shortly, but I want you to know that I am aware of it and I will address it," and wait a day or two before you do respond. Letting anger seep into an email is always unprofessional- even if you are provoked.

Don't over communicate, either. If the email chain starts to go past four responses, call the person. You shouldn't use email as a book or main point of communication. If you are starting to reply to emails- again over 4 responses- then a phone call or in-person meeting is in order. Don't allow someone else to drive the email conversation to the point of no return. Pick up a phone or schedule to meet over coffee to talk about the issue on the table.

I hope this information has been helpful. I think we can always use reminders on how to conduct email during such a virtual work space culture.

Until tomorrow,

Twyla Garrett

Business Lie Dector

It isn't that everyone in business lies.... but most people do stretch the truth. So, how can you tell if your peer or consultant is stretching the truth? I've come up with some amazing business lie detecting tips!

1. I need time to thing about this.

This isn't a lie- but it isn't the truth either. When someone says this to you it means he or she is still looking at other candidates and you're not their first choice. If someone says this to you, pass on any re-interview offers, opps. to lower your rate as a consultant or re-pitching your services. It is a waste of your time.

2. I need to know I'm your only, or most important, client.

All clients are important. How you answer this will help people determine if you're a liar. So, if you don't want to fall on other people's BS meter- be honest. Try saying something like, "Our clients are like children. We don't have favorites and try to help each one grow. However, some children need special attention. Our special child pays us double what you're paying now for this service. Is this something you're willing to do?"

3. Talking too much. People who tend to over explain things tend to stretch their capabilities. Direct, short answers usually are an indicator of someone telling the truth. Always keep this in mind in every sense of your personal and business dealings.

Until Monday,

Twyla