Making God A Business Guide

As a woman, who runs a business revolving around Homeland Security, it is important for me to be reminded of the presence of God in my daily life. With any business that I run the bottom line isn't about money, it is about helping others.

Sure, like anyone, I like to get paid. But is that enough? And how much is enough? With the money I make in any of my businesses I have always tried to give back through employment and/or community programs. And, I am convinced that giving back and involving God, or your higher power, is the key to success.

I believe God provides everyone with a special gift, mine was ambition. I came from a place of hell before arriving in a place of heaven. I know it is hard to devote 100% of yourself to your business and also be deeply involved with a gospel community. Serve God by serving others. Bring God into your business by helping others through promotion, fair wage, employment, community donations and more. You will see your business prosper and inspire others to explore their gifts too.

Until tomorrow,

Twyla N. Garrett

Are You Hosting A New Year’s Eve Party This Year? If so, you need to consider keeping your guests safe while they are drinking- and in general. Many parties can go wrong with heated emotions and liquor involved. While I work in Homeland Security, I wanted to provide everyone and anyone who reads my blog with some free tips to staying safe (and keeping your guests safe) during a New Year’s Eve celebration.

If you are hosting a New Year's Eve party, following my simple steps for keep everyone happy, healthy and safe;

First, plan ahead by naming a "designated driver." As the host of the party, you should be checking in groups who arrive together. Ask who the DD is and confiscate the car keys until the same group is ready to go home. This way, you can check to ensure the DD is sober and prepared to drive the group home. If your DD falls off “the wagon” or you have singles without a DD, make sure you have someone else you can trust available to drive people home or be prepared to front taxi fares and worry about being paid back later.

Another great way to keep people safe (and avoid conflict) at a party this New Year’s eve is to limit the amount of alcohol that you serve. You should offer many mocktails and limit the amount of beer and wine you have on hand. This will help control over the urge to over indulge by many guests.

If you are going to serve liquor, stop serving it at least 90 minutes before people will be headed home. Simply shut down the bar and offer coffee or flavored waters (to push urination) along with some greasy foods to help people sober up.

Finally, don’t invite two sets of families / friends, etc. that you know have active drama going on between them. Unfortunately, a lot of gun violence (well, violence period) happens between two people who know each other. The holidays can bring out the worse in people and public gatherings can make people want to air grievances. If you know two groups don’t get along, don’t invite either group.

Until Monday,

Twyla N. Garrett

Publicity and Homeland Security

This past October Joseph Clancy took charge of the U.S. Secret Service on an interim basis following a series of security lapses that led to the resignation of Julia Pierson as director of the government agency. Clancy's efforts will try to right the wrongs while a search for a permanent successor is conducted, but are the breaches in security already impacting the Secret Services and Department of Homeland Security (DHS) in a negative manner when it comes to publicity and public image?

One article on PR Newser states, "The agency has been hammered by the media since 2009 because of the string of embarrassing security breaches that have put the agency’s credibility in jeopardy. The latest episode happened September 19, when an armed intruder jumped over the White House fence and ran into the residence. That was preceded by the service allowing an armed felon to ride on an elevator with President Obama. The most notorious incident was in 2012, when several Secret Service agents conducting advance work in Columbia for a summit meeting there were recalled after being accused of hiring prostitutes and bringing them back to their hotel."

The list of blunders, unfortunately, can go on and on.... So, yes- the DHS and the Secret Service have lost respect in both the eyes of the media and public. A loss of respect in this specific example equates directly to the loss of feeling secure among the American people. We can plead with people to "see something, say something" all we want, but if the government isn't leading by example- why should the public take anything its says seriously?

Rebuilding trust isn't as easy as fixing communication errors or weak spots in security plans and procedures. It is a long-term fix that has to built up over time. The DHS and the Secret Service both have a long road ahead regardless of whomever fills Julia Pierson's intermediate spot. There is no quick fix to the damage done, which is unfortunate in a time where feeling secure is all that matters right now within this country and its road back to economic greatness.

Until tomorrow,

Twyla N. Garrett of IME

Networking and Building Relationships 102!

It is becoming more and more acceptable to network online, not in person. If you are starting from ground zero as a business person, finding emails to pitch and network to can be hard. So, the next move for people in this position is to network online and gain email contacts to develop real business relationships.

In order to do this is to start with Twitter first. You can find connections based on industry. For example, start conversations with a simple search on Twitter. If you are in auto sales, search “Auto Sales New York” and then follow all the people that come up. Next, start real conversations with the people returned in your results. Once you have their email address, set up a list that says “Twitter Auto Sales New York” and send eCards out on major holidays. These small steps make a big difference when it comes to online marketing.

Next, start a networking group on your Facebook page. This is a separate FB meant to generate new industry contacts, not sales. Why do this? Let’s say your workload is in overdrive and you can’t handle another client- well, you post the opportunity and contact in your group and say you are going to refer this person out in exchange for a list share. Then you gain something and your peers can bid for a lead based on your referral.

I hope these suggestions spark a boom in your online networking and relationships efforts. Don’t expect results overnight and don’t buy likes. You need to focus on making the connections and then keeping the connections and these two efforts take take.

Until tomorrow,

Twyla Garrett

Communication – Your Relationship with Others

As a business woman, I am required to build different types of relationships with diverse groups of people. Not only does this help amplify my business efforts, it helps my industry grow as a whole. So, I am expected to develop and nurture professional relationships. This is why I wanted to dedicate today’s blog post to the art of communicating / relating with others.

If you want to develop and nurture a professional relationship or communicate something – stay away from social media. Sure, it is easier but there is a lack of personal response that is lost with the medium. It isn’t hard or time consuming to take a person out for coffee… just make sure you stay off your phone when speaking with him or her. A simple communication break over a latte can make all the difference in the world when it comes to your business.

My key point to communication and building relationships is actually knowing the person outside his or her LinkedIn profile. You need to sit, meet and speak with them, not just IM or @ them via social media. Plus, social media is responsible for a lot of misinterpreted tones and failed chances for business deals.

Take the time this week to get to know one new business contact over coffee. I promise you, you will be glad you did!

Until tomorrow,

Twyla N. Garrett

Does Your Business Need A Mobile App?

            Technologically based companies have taken off significantly over the last few years. More and more businesses are adapting to the change by producing Internet sites as well as creating mobile applications in order to keep up with the shift towards technology. Although it may seem that businesses need to keep up with the curve and join the bandwagon of creating a personal application, this is not always necessary nor a guaranteed profit producer. There are few things to take into consideration before you decide to dedicate time and money towards this project.

            The first thing to consider is the goal of your business. Is your business trying to reach as many people as possible or are you looking to appeal to a specific niche? According to Pew Research only 35% of people own a smartphone. If your business’s goal is to appeal to everyone, there needs to be a way to reach to the other 65% of people. It is important to decide the audience you are trying to reach. If you feel that the customers your business is aiming toward own smartphones then an application may be something to consider.

            The second thing to consider is the necessity of having an application or mobile website. Do you have the budget to support it? If not, it is probably not a good idea to build one. If mobile advertising would work best for your business then it should be implemented. Not all businesses need to have an application or mobile site so do not feel like you have to have one as well.

            Third, do you have the time to manage an application or mobile site? These are not easily created nor can be managed sporadically. The main goal of applications or mobile sites is to bring people to the site as much as possible. Constantly keeping the layout and information up to date is essential. The more interesting the site is physically as well as informative, the more successful the business.

            The last thing to keep in mind are which types of phones your potential consumers are using. You may need to develop different applications for different phone platforms. When a company focuses on developing an application for every platform they may not be able to recognize where their customers are at or where their business fits in.

The balance sheet doesn't drive business....

Many people think the balance sheet of a company should dictate decisions and opportunities. Not true!
People are now making more and more of a difference with companies small and large.

 If you have a great customer service rep or account manager, you may have clients for as long as those employees are with your company. Brand loyalty is built through relationships and not sales prices. The data shows this too.

Are you in need of an employee make-over? Have you been letting your balance sheet control your destiny? I can help. Send me a message and let's talk!

Venture Capital - Do you believe in your dream?

So often I hear people say they can't find capital for their business concepts. Why is this? Why are so many other businesses able to find funding yet some people never obtain it? Is it because their business ideas are bad? Probably not. Is it because they are not great at making a solid presentation? Possibly. But, most often people don't obtain funding because they think they can't obtain it. It is true.  If you don't believe in your business idea then no one else will.

When approaching a venture capitalist make sure you are flexible. Even though he or she (or they) may not like your entire concept, they may like one part of it. That one part could turn into your funding. Don't be a all or nothing type of person. Be flexible and have faith in your entire concept and also have faith in your ability to adapt that concept to obtain funding. You can always grown your business and change course later!

Twyla