Friday, August 8, 2014

Simple, Great Customer Service Defined.

I can define customer service in three words. What are they? Above the curve. That’s right, now ahead of the curve but above it. Keeping clients happy is as simple of anticipating their needs so much that you are not only ahead of them with the anticipation, but you are flying so far above them that you start to meet their needs without being asked. You aren’t there to simply respond immediately to a request, you provide the service / product before the request can be made.

Being above the curve is easier said than done. You have to first gain the client’s trust, get to know him or her to develop and then predict their needs, then you have to have the resources to perform the magic of implementation without being asked. Time, effort, and attention to detail are all required to perform not only in anticipation of your client’s needs, but as answer to your client’s needs before the need even occurs.

If you can master this art, you will become in disposable to your clients. What else is better for your own company’s growth and job security? Nothing! So, it is worth putting the time, effort, and attention to detail into your client relationships. I hope this inspires you to reconsider your customer service tactics this weekend.

Until Monday,

Twyla N. Garrett

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