Friday, June 20, 2014

Saying ‘No’ to Clients

There is a time and a place to put customer service on the back burner and say ‘no’ to a client. For many business owners, this is a hard thing to do. It means turning down money, which we never want to do. However, sometimes you have to look the other way and ignore the cash.

If a client is taking advantage of your good nature, and asking for extra services / products- it is time to lay down the law. ‘No’ can be an empowering word and you don’t have to be mean when you say it. There are polite ways to decline a request, such as stating “I am going to have to politely decline this time.”

The reason I bring this up is because most business owners are people pleasers. We tend to take on a lot and figure out a way to work out the overload at a later date… or worse- put ourselves at the point of financial harm.

My advice for you this Friday is to know when to say ‘no’ and then to be strong when saying it. If a client cuts off your services because you aren’t willing to 1) work for free 2) be overloaded or 3) can’t break an ethical position – that client isn’t worth having.

Until Monday,

Twyla N. Garrett

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